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Terms and Conditions
The hotelier is obliged to rent the empty rooms he has to the customers and to provide as many amenities as he advertises.
The hotelier is obliged to reply in writing within 3 days that he accepts or does not accept any order for a room that has been submitted to him in any way (by phone, in writing or by email) seeking the details of the lease (room type, days of detention, price). The written answer secures the customer and the hotelier at the same time.
In case the hotelier is unable to offer rooms that he has accepted to offer to customers, he is obliged to provide their accommodation in another accommodation of at least the same category, in the same city that offers the same amenities and in general facilities as those advertised for his own accommodation.
The hotelier is only responsible for the valuables and money that the customer has delivered to him, giving proof of this.
The deposit for reservation may not exceed 30% of the total cost of accommodation but may not be less than one day’s rent.
In case of cancellation by the customer if this is done 21 days before the agreed arrival the hotelier is obliged to return the entire deposit while if the cancellation is made in less than 21 days the customer owes the hotelier half of the total amount of the canceled order.